Getting help with an assessment

Contact vs assessment support

Situation	Where to go
You do not have an assessment yet	Contact
Generic account, access, invite, or billing questions	Contact
Something wrong inside a specific assessment (a phase, worksheet, report, or session)	Assessment support (from Profile), once that assessment exists

Assessment support is only available after an assessment has started (you have a session to attach the request to). It is not the channel for “how do I get an account?” or general product questions — use Contact for those.

Ask for assessment support

From Profile, open a support request about a specific assessment session. Describe what you expected, what you saw, and which phase you were in.

What happens next

1. Support reviews the request.
2. Sensitive content may be masked before a working copy is created.
3. Work may happen in a secure support environment.
4. You receive a proposed fix to review.

Your decision

On Profile, accept or reject the proposed fix. Rejecting leaves your session as-is and can reopen the conversation.

Privacy

Support workflows limit unnecessary exposure of assessment content. Ask your administrator for your organisation’s policy. Next: How billing works · Choose your approach